CONTACT DOCDING
How can we help?
Questions about the app, plans, importing documents or privacy. Tell us what you need and we will point you in the right direction.
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Tell us what you need.
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Describe what you expectedInclude the device, the screen and what happened.
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FREQUENTLY ASKED QUESTIONS
Answers before you write.
Start with the essentials. If your question is not covered here, email us.
Where can I use DocDing?
On iPhone, iPad, Android and the web. Your vault is the same on each, so you can start on one device and continue on another.
Can DocDing staff see my documents?
No. DocDing is designed so documents are encrypted on your device before they are stored, and staff cannot open your vault. That is also why we will never ask for your recovery key.
What if I lose my recovery key?
The recovery key is held by you, not by us, so we cannot recreate it. Store it somewhere safe outside DocDing, such as a printed copy kept with other important papers.
How do I import documents I already have?
Add one file, choose several files at once, or scan paper pages into one PDF. Each document is reviewed before it is saved. The guide explains each option.
How do I delete my account?
Open Settings from your profile picture, choose Account, and delete your account there. If you cannot sign in, the account deletion page explains how to make a request by email.
What should I never send in an email?
Never send passwords, your recovery key, verification codes or copies of passports and other documents. We can ask for safer details if we need them.